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Strategic Plan Our Relationships
Our Relationships - "To be a Contractor of Choice by investing in relationships with client groups, service providers, suppliers and the community and ensuring mutually beneficial outcomes."
Strategy 1
Build relationships with existing and potential clients to expand our project delivery opportunities under existing and emerging procurement models.
- Establish a contact register and contact strategies for all clients and consultants.
- Shift procurement focus away from price dependency whilst maintaining market competetiveness.
- Maintain and market the diversity of our operations.
Strategy 2
Initiate and enhance service provider and supplier relationships to guarantee priority service, quality and value without compromising our ethical behaviour, good faith and fair dealings.
- Develop and deliver a procurement charter.
- Initiate collaborative and partnering arrangements with key providers.
- Undertake regular evaluations of service providers and provide ongoing feedback.
Strategy 3
Promote a strong corporate identity, raise our industry profile and foster strong community relationships.
- Refresh and promote a new professional website with current corporate information.
- Promote our corporate identity through community involvement and sponsorships.
- Maintain a consistent and professional corporate image
Strategy 4
Achieve mutually beneficial project outcomes by measuring performance against key indicators which include client and stakeholder expectations, project profitability and systems conformance.
- Identify and document project key performance indicators.
- Carry out project debriefs for all projects including client feedback.
- Develop and implement protocols for the engagement of service providers.
